Student Financial Services is available for phone calls and walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Phone: (434) 982-6000 or (866) 391-0063

Email: [email protected]

Virtual Assistance: In the lower left corner of all our webpages is a place to ask questions to our virtual assistant (chatbot). The virtual assistant can answer basic factual questions, but it is not intended to answer student-specific detailed questions. For those we suggest you write or call us. Note this is a bot, not a live person (yet!).

Mailing Address (including to send scholarship checks/information):  
Student Financial Services  
P.O. Box 400204  
University of Virginia  
Charlottesville, VA 22904-4204

Street Address:  
1001 North Emmet Street (across from the Barracks Road Shopping Center)

• Before you call: Have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
• Before you write: Be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record. Also, please gather all relevant information to help you craft a useful message.

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